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QUESTIONS & ANSWERS

Questions, answered.

What product analysis can tell you. What still needs a closer look.

01

The basics

What is ScrollSure?

ScrollSure helps you understand product specifications, review themes, price comparisons, and return conditions before buying. Reports distinguish listing claims from supporting evidence and highlight missing information so you can make an informed decision.

Which product categories does ScrollSure cover?

ScrollSure covers beauty, personal care, devices, accessories, and everyday essentials. Each report focuses on the questions that matter for that product, from ingredients and layering to dimensions and compatibility. Available detail depends on the evidence for the exact item and variant.

How do I find a product analysis?

Paste a TikTok Shop US product link to submit a private check, or open an available report from the homepage. The check page shows processing status and lets you cancel. Completed checks show captured listing details, version prices, review excerpts and seller information. Review themes, independent comparisons, personal suitability and return eligibility may remain unassessed. Image identification is currently unavailable.

02

Evidence & buying decisions

Can a product screenshot tell me whether a seller is reliable?

A product-only screenshot cannot identify the actual seller. A visible shop name or listing address may help identify a shop, but does not prove its reliability or the item’s authenticity. If the seller is missing, seller-specific judgments and policies remain unknown.

Can a rules library tell me if I can return a product?

A general rules library can explain return-policy concepts and suggest questions. It cannot determine the terms of an unidentified seller or guarantee eligibility. A useful answer needs the applicable seller policy, item and condition, purchase location, and relevant dates. Consumer rights can also vary by location and circumstances.

Read the guide

What makes two product prices comparable?

Match the exact model, version, size, quantity, condition, and included accessories first. Then compare the checkout costs and any discount eligibility. Missing delivery fees or variant details should stay unknown; a lower listed price alone does not establish a better offer or a guaranteed lowest price.

Read the guide

Can product analysis guarantee quality or authenticity?

No. Listing claims, photographs, specifications, and review excerpts do not by themselves authenticate an item or guarantee quality, durability, or personal suitability. Analysis should explain what each source supports, distinguish claims from test results, and make unsupported conclusions visible.

Read the guide

Do review themes represent every buyer’s experience?

No. Review themes describe the particular material examined, not every buyer or your future experience. Useful summaries identify the source, product version, and sample. Repeated comments can suggest a question worth investigating, but do not prove that feedback is authentic or establish how often an issue occurs.

Read the guide
03

Privacy & independence

Where are my screenshots, feedback and price alerts stored?

Submitted product links, display preferences and check status are stored on our server under an anonymous session. Screenshots and draft inputs stay in your browser session; feedback and example-report demo alerts stay on this device. Real price alerts store your email and target on our server and, when available, check once daily and send one email below your target. Clearing local data does not cancel server alerts. Cancel from the report or the link in the alert email.

Do commissions affect the analysis?

No. We may earn a commission when you buy through some links. Commercial relationships do not affect our analysis. Comparisons follow the available product evidence, and missing information stays visible. ScrollSure is not affiliated with TikTok.