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What disappointed buyers?

Main issue: Difficulty getting a refund or replacement, in 3 of 17 detailed low-star reviews.

17 of 100 TikTok reviews are 1–2 stars (17%)

Sep 26, 2023 – Oct 1, 2026 · 1★ 14 · 2★ 3 · all low-star reviews we found

Top complaint reasons

  • 9 Leaking, empty or broken bottles on arrival
  • 3 Difficulty getting a refund or replacement
  • 2 Scalp irritation and dryness

Counts show reviews mentioning each reason. One review can mention several reasons.

Difficulty getting a refund or replacement

Seller service

3 of 17 detailed low-star reviews · 18%

Some cited buyers say they struggled to resolve leaking or wrong-size orders through the seller.

Read 3 example reviews
  • “They are not trying to do anything to fix the problem like send me another 2ounce or refund my money back”
    TikTok Shop review · 1★ · 2026-10-01
  • “Trying to get my refund which they are giving me hard time.”
    TikTok Shop review · 1★ · 2023-12-15
  • “How do you get a refund from this?”
    TikTok Shop review · 2★ · 2025-01-08

Scalp irritation and dryness

Product performance

2 of 17 detailed low-star reviews · 12%

A few cited buyers report itching, dryness, redness, bumps or burning after using the oil on the scalp.

Read 2 example reviews
  • “irritated, burning, red, painful and sensitive”
    TikTok Shop review · 1★ · 2025-08-29
  • “I have the same itchy red bumps around my hairline.”
    TikTok Shop review · 1★ · 2024-08-12

Wrong or smaller size received

Other concerns

2 of 17 detailed low-star reviews · 12%

Cited buyers say the bottle received was smaller than the size they ordered.

Read 2 example reviews
  • “I ordered a jumbo and I received a small 2ounce.”
    TikTok Shop review · 1★ · 2026-10-01
  • “This is a small bottle you sent the wrong one”
    TikTok Shop review · 1★ · 2026-03-19

Hair loss or bald spots reported

Product performance

1 of 17 detailed low-star reviews · 6%

One cited buyer links use of the oil to developing bald spots and plans to see a dermatologist.

Read 1 review excerpt
  • “Now I’m getting bald spots all over my head.”
    TikTok Shop review · 1★ · 2023-09-26
Read 17 low-star reviews
  • 1★

    Not happy at all I ordered a jumbo and I received a small 2ounce. They are not trying to do anything to fix the problem like send me another 2ounce or refund my money back to make it right. My God 😡🤬🤦🏽‍♀️🙄

    10/1/2026, 7:40:46 PM UTC

  • 1★

    My package came in place until I opened it. The bottle was leaked out and the bottle was totally empty. I am so disappointed because I purchased this for my daughter.

    11/11/2025, 8:41:49 PM UTC

  • 1★

    HONEST REVIEW: This actually made my scalp WORSE! My scalp STAYED itchy and dry. My stylist washed/treated my scalp just now, the pic posted are how my scalp looks right now (irritated, burning, red, painful and sensitive and this was the only oil I’ve been using on my scalp all month). Never again!

    8/29/2025, 9:27:14 PM UTC

  • 2★

    For the price of the product it should be sealed properly so that the product will not spill out of the container like mines did. Half of the bottle was in the bag nice golden bag btw.

    5/31/2024, 7:55:59 AM UTC

  • 1★

    I’ve seen this oil all over TikTok and I decided to order. I received my order the bag soaked with the oil. I open it and the bottle was broken no oil was in the bottle. Trying to get my refund which they are giving me hard time. Won’t be ordering due to poor communication when I message them.

    12/15/2023, 9:42:49 PM UTC

  • 1★

    Bad packaging. I thought maybe my first one was miss handled and mailman busted the bottle. So I ordered a second one and again the bottle was open and spilled all over. Just terrible

    12/6/2023, 2:08:56 AM UTC

  • 1★

    I did not receive my package after it says delivered . I’ll atleast like a partial refund or something cause this product is very good i used it before

    8/6/2026, 7:39:50 PM UTC

  • 1★

    Seal under nozzle was not sealed completely and some product leaked out.

    4/10/2026, 1:03:22 AM UTC

  • 1★

    This is a small bottle you sent the wrong one so i will be making a post about this cause how im paying for jumbo and recieve a little bottle unbelievable smh never again.

    3/19/2026, 5:10:38 PM UTC

  • 1★

    I just got my order in I tried my liquid supplements in my lips getting swollen

    2/6/2026, 4:39:04 PM UTC

  • 2★

    I have ordered from you before and the same thing, oil spilled all in the package when I received it. How do you get a refund from this? Bottle wasn’t even full. As you can see from the picture and video, how much oil is in the bag.

    1/8/2025, 2:52:21 AM UTC

  • 2★

    Second time ordering this from you and the same thing happened, oil all in the bag. Would like for you to send me another bottle. Or I’ll be returning what is left in the bottle I received, or won’t ever buy your product again, because of your poor shipping.

    1/7/2025, 10:06:45 PM UTC

  • 1★

    It’s very unfortunate when you’re trying a product for the first time and the first impression is the lack of care and packaging of your item. Haven’t tried the serum but it spilling everywhere made me not want to try it, but I will because I paid for it so I guess we will see if it was worth it.

    1/3/2025, 5:35:31 AM UTC

  • 1★

    It broke me out around my hairline. Wanted to try it because I have lupus and it’s taking my hair out slowly. But this morning I have the same itchy red bumps around my hairline.

    8/12/2024, 7:48:54 PM UTC

  • 1★

    Terrible packaging. I opened my package and the top was off and the bottle completely empty. The oil wasted all in the inside of the package. I didn’t even get a chance to use it. Waste of money.

    1/11/2024, 7:11:19 AM UTC

  • 1★

    I place an order where it was buy 1 get 1 free & I received neither. There was an empty package in my mailbox. I would like to know what happen to my merchandise.

    10/2/2023, 8:43:45 PM UTC

  • 1★

    I’d give 0 stars if I could. Save yourself the time, money, AND effort. I bought this to make my hair thicker, than what it already was. Now I’m getting bald spots all over my head. Not to mention, the bottle was only half full when I got it in the mail. Now I have to go to a dermatologist.🙃

    9/26/2023, 8:24:38 PM UTC

These reviews follow the platform’s recommended order. They do not establish a representative complaint rate or a change over time. Interpretations have not been independently verified.

Does it fit your needs?

Reviewers describe using the oil on thinning edges, temples or bald spots, with mixed reported outcomes.

Choose what matters to you.

What hair concern are you addressing?

Reviews about thinning edges or sparse areas (6)

  • Several reviewers report edges or sparse areas filling in. (3 of 6 matching reviews)
  • One reviewer reports developing bald spots and plans to see a dermatologist. (1 of 6 matching reviews)
  • “my edges are thriving!”

    TikTok Shop review · 5★ · 2025-12-25

  • “Now I’m getting bald spots all over my head.”

    TikTok Shop review · 1★ · 2023-09-26

Read all matching review excerpts
  • “my edges are thriving!”

    TikTok Shop review · 5★ · 2025-12-25

  • “MY EDDGES!!!!it’s growing back!!!!!”

    TikTok Shop review · 5★ · 2024-08-14

  • “the bald spot I used to have grew right it!”

    TikTok Shop review · 5★ · 2024-01-02

  • “Now I’m getting bald spots all over my head.”

    TikTok Shop review · 1★ · 2023-09-26

  • “It has helped the sparse areas around the temples of my hairline.”

    TikTok Shop review · 5★ · 2026-10-29

  • “I ordered it for my edges that is loosing hair”

    TikTok Shop review · 4★ · 2023-09-09

Not checked: suitability for your exact situation.

Your answers stay in this session and aren’t shared.

Options come from needs and contexts mentioned in 100 unique written reviews across ratings. Counts refer to matching comments, can overlap, and aren’t a measure of how well this will fit you.

What did buyers like

Most mentioned: Supports hair growth and fuller edges, in 8 of 71 sampled 5★ reviews.

From 71 sampled 5★ reviews on TikTok · Nov 1, 2026

Supports hair growth and fuller edges

8 of 71

Cited buyers value visible growth, fuller edges and improvement in sparse or thinning areas with consistent use.

“It has helped the sparse areas around the temples of my hairline.”
Read 8 supporting reviews
  • “It has helped the sparse areas around the temples of my hairline.”

    TikTok Shop review · 5★ · 2026-10-29

  • “Purchased after having hair thinning and I will continue to use this oil. I can see a difference!”

    TikTok Shop review · 5★ · 2024-01-06

  • “This product has made my hair grow so fast and my edges are thriving!”

    TikTok Shop review · 5★ · 2025-12-25

  • “Been using this for a least 3 years it gave me my edges and length”

    TikTok Shop review · 5★ · 2025-09-08

  • “Thanks to this oil, my hair has grown crazy fast.”

    TikTok Shop review · 5★ · 2025-07-23

  • “MY EDDGES!!!!it’s growing back!!!!!”

    TikTok Shop review · 5★ · 2024-08-14

  • “the bald spot I used to have grew right it!”

    TikTok Shop review · 5★ · 2024-01-02

  • “even the bald spots that never grow are growing”

    TikTok Shop review · 5★ · 2023-09-02

1 reviewer disagrees
  • “Now I’m getting bald spots all over my head.”

    TikTok Shop review · 1★ · 2023-09-26

Read low-star reviews

Lightweight, non-greasy feel

4 of 71

Cited buyers appreciate that the oil feels light and does not leave the hair greasy.

“I also love how it’s non-greasy and lightweight.”
Read 4 supporting reviews
  • “I also love how it’s non-greasy and lightweight.”

    TikTok Shop review · 5★ · 2026-10-29

  • “I really like how it’s not heavy”

    TikTok Shop review · 5★ · 2026-01-18

  • “it doesn't make my hair greasy”

    TikTok Shop review · 5★ · 2025-07-23

  • “It’s light, but not too light and it’s not oily where it sits on top of your scalp”

    TikTok Shop review · 5★ · 2024-05-09

Pleasant peppermint and rosemary scent

4 of 71

Cited buyers enjoy the minty or rosemary scent and the cooling tingle on the scalp.

“it smells like peppermint which i love”
Read 4 supporting reviews
  • “it smells like peppermint which i love”

    TikTok Shop review · 5★ · 2026-07-19

  • “you’ll feel a cool sensation on the scalp after applying”

    TikTok Shop review · 5★ · 2026-06-06

  • “I love the smell”

    TikTok Shop review · 5★ · 2025-08-25

  • “The peppermint makes it feel like someone is blowing cool air on your scalp”

    TikTok Shop review · 5★ · 2023-09-02

Soothes dry, flaky or itchy scalp

4 of 71

Cited buyers report less flaking, dryness and itching after applying the oil.

“there’s no more flakes and my hair sheds significantly less!”
Read 4 supporting reviews
  • “there’s no more flakes and my hair sheds significantly less!”

    TikTok Shop review · 5★ · 2026-10-29

  • “it literally soothes my scalp and also gets rid of scalp irritation”

    TikTok Shop review · 5★ · 2026-06-06

  • “Immediately stopped the itching in the lil ones”

    TikTok Shop review · 5★ · 2024-03-27

  • “used all my dry scalp”

    TikTok Shop review · 5★ · 2024-01-26

1 reviewer disagrees
  • “My scalp STAYED itchy and dry.”

    TikTok Shop review · 1★ · 2025-08-29

Read low-star reviews

Counts use unique written five-star reviews in this report’s analyzed sample. One review can support several features. These are buyer experiences, not independent performance tests.

View listing details

Listing claims are separate from the review findings above and have not been independently verified.

Lightweight scalp stimulator hair growth oil with rosemary, mint, and grapeseed to support healthy-looking hair and nourish the scalp for all hair types.

Brand
BASK & LATHER
Benefits
Anti hair loss
Item name
Scalp Stimulator Hair Growth Oil - Lightweight Blend with Rosemary and Mint for Nourishing and Hydrating All Hair Types by Bask & Lather
Age group
All Age Groups
Scent
Unscented
Manufacturer
Bask & Lather
Feature
Alcohol free,Ammonia-free,Chemical free,Sulfate-free,Paraben free,Non toxic,Cruelty free,Formaldehyde-free
Hair type
All Hair Types,Curly,Dry,Fine,Normal,Oily,Straight,Wavy,Textured,Color and chemically treated
Volume
59Ml
Region of origin
US
Product form
Oil
Environmental feature
Silicone free,Paraben free,Phthalate free,Non-toxic
Dangerous goods or hazardous materials
No
Contains batteries or cells?
None
Flammable liquid
No
Ingredients
Rosemary,Grapeseed,Mint,Proprietary blend

Comparisons

Amazon

$37.99

BASK & LATHERScalp Stimulator Hair Growth Oil, Cold Pressed Mint and Rosemary Blend with Grapeseed for Hair Growth, Organic Natural Leave in, All Hair Types, 4 Fl Oz

Checked
Nov 1, 2026
View on Amazon

Search results for this product. Check the model, package contents and final checkout price. Prices and availability can change.

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Seller overview

Bask and Lather Co

TikTok Shop · Limited service data

Bask and Lather Co is the seller named in this TikTok Shop listing. The platform reports a rating of 4.6, 729,742 followers and 93 listed products.

Delivery performance, customer support and refund handling have not been assessed. Store metrics alone do not establish seller reliability.

What buyers reported

3 of 17 detailed low-star reviews

Some cited buyers say they struggled to resolve leaking or wrong-size orders through the seller.

View cited evidence (3)

These comments concern this product’s captured sample. They do not establish a complaint rate for the store.

Before ordering

Ask the seller to address the cited concern and confirm package contents and return eligibility before ordering.

Captured seller details
Platform rating
4.6
Followers
729,742
Listed products
93

Rating sample size and reporting period were not supplied.

Source: TikTok Shop listing · Captured 11/1/2026, 7:31:23 PM UTC

If it doesn’t work out

TikTok Shop US gives eligible items a 30-day return window. This item’s eligibility is unconfirmed.

Return terms

Eligible items: request a return within 30 days of delivery.

Return eligibility for this product has not been confirmed.

Most return methods are free. Follow the return instructions in the TikTok app.

Most refunds are issued 3–10 business days after the return is received and processed.

90-day Money-Back Guarantee for damaged or defective items.

Used, damaged or incomplete returns may incur a fee or reduced refund, unless caused by platform or seller error.

Platform policy only. Confirm item eligibility on the product page; submit return requests and track refunds in the TikTok app.

Before you buy, ask the seller

How is the bottle sealed for shipping to prevent leaking?
What should I do if my bottle arrives leaking or only partly full?
What is your process for refunds or replacements on damaged orders?
Was this helpful?

Sources & scope

Description
TikTok Shop · Nov 1
Reviews
TikTok Shop · Nov 1
Prices
TikTok Shop, Amazon · Nov 1
Return rules
TikTok Shop, Amazon policies · Nov 1

Report date: Nov 1, 2026 · Missing: shipping and tax · item return eligibility