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What disappointed buyers?

Main issue: Stains and marks on arrival, in 3 of 10 detailed low-star reviews.

13 of 100 TikTok reviews are 1–2 stars (13%)

Mar 9 – Oct 12, 2026 · 1★ 11 · 2★ 2 · all low-star reviews we found

Top complaint reasons

  • 3 Stains and marks on arrival
  • 2 Seams and corners failing after washing
  • 1 Fit shorter than expected

Counts show reviews mentioning each reason. One review can mention several reasons.

Stains and marks on arrival

Product performance

3 of 10 detailed low-star reviews · 30%

Cited buyers describe pillowcases arriving with stains or marks that remained after washing.

Read 3 example reviews
  • “Pillow cases came with stains on it won’t come off after washed.”
    TikTok Shop review · 1★ · 2026-03-09
  • “ya las lavé y no se quito por completo la mancha”
    TikTok Shop review · 1★ · 2026-03-29
  • “llego arañado y con indices de uso”
    TikTok Shop review · 1★ · 2026-08-15

Seams and corners failing after washing

Product performance

2 of 10 detailed low-star reviews · 20%

Some cited buyers report seams or corners opening after one or a few washes.

Read 2 example reviews
  • “Corner torn open after one wash.”
    TikTok Shop review · 2★ · 2026-08-28
  • “after only 3 washes the seams on one of the pillow shams went undone on both sides”
    TikTok Shop review · 1★ · 2026-10-12

Fit shorter than expected

Product performance

1 of 10 detailed low-star reviews · 10%

A cited buyer describes a pillowcase that was too short for the pillow it came with.

Read 1 review excerpt
  • “do not even fit the pillow. Way too short!!!”
    TikTok Shop review · 1★ · 2026-08-05

Heat damage in the dryer

Product performance

1 of 10 detailed low-star reviews · 10%

One cited buyer describes the item burning in the dryer after washing and drying.

Read 1 review excerpt
  • “once i washed and dried it i noticed the it burned in the dryer”
    TikTok Shop review · 1★ · 2026-06-05

Wrong color received

Seller service

1 of 10 detailed low-star reviews · 10%

A cited buyer describes receiving a different color than ordered.

Read 1 review excerpt
  • “Order was wrong never ask for the blue i order grey in standard and grey in king”
    TikTok Shop review · 1★ · 2026-05-28
Read 13 low-star reviews
  • 1★

    I’ve reached out numerous times to resolve the problem. No response

    9/13/2026, 12:49:12 AM UTC

  • 1★

    No tiene calidad suficiente este producto llego arañado y con indices de uso

    8/15/2026, 7:05:11 AM UTC

  • 1★

    I bought this and loved it. It is so amazingly comfortable. I’ve had some of the best sleep since using this comforter. HOWEVER, once i washed and dried it i noticed the it burned in the dryer. Very disappointed.

    6/5/2026, 5:31:40 PM UTC

  • 1★

    The pillow cases feel wonderful. They are so soft and feel cool every time you touch them.I ordered king .Next I ordered dua tempblanket and double stuffed comforter, 2 hotel pillows,Unless you live in Alaska, I live in Oklahoma, it's to hot.The dual temp came with tears in it. I sent it back and received a what seemed to be used, blood stained,had lots of snags in material refunded for the dual temp. I wish I asked for the pillows and comforter The pillows are absolutely the worst I ever had. I wakeup and my neck hurts do bad I literally take my hand to my neck to help lift my head. Design & Style: Itd

    4/9/2026, 4:07:09 PM UTC

  • 2★

    Corner torn open after one wash. Terrible.

    8/28/2026, 12:40:16 PM UTC

  • 1★

    Wanted to love these so much, but after only 3 washes the seams on one of the pillow shams went undone on both sides🫤 I tried to have them replaced and tt denied my request 😒 I have to say, I’m very disappointed

    10/12/2026, 2:09:37 PM UTC

  • 1★

    Pillow cases came with stains on it won’t come off after washed.

    3/9/2026, 8:44:41 PM UTC

  • 2★

    The pillows are falling apart in the pillow case

    9/11/2026, 11:23:38 AM UTC

  • 1★

    The pillow case sold WITH the 4 king pillows I bought do not even fit the pillow. Way too short!!!

    8/5/2026, 3:22:19 AM UTC

  • 1★

    Delivery by UniUni was horrible my package was never delivered after waiting for months. Not only did it show it was delivered but the delivery pictured is not even my apartment. Horrible service and no type of refund for the pillows I never got .

    7/11/2026, 1:47:38 AM UTC

  • 1★

    Order was wrong never ask for the blue i order grey in standard and grey in king here is the diference color

    5/28/2026, 2:21:03 AM UTC

  • 1★

    I never received the package and have been going back and forth with customer service and there is still no resolution.

    4/16/2026, 4:30:28 AM UTC

  • 1★

    Pésima calidad. No entiendo por que se manchan así. No tengo el pelo rojo. No uso nada de ese color al dormir. Muy costosas. Y muy mala calidad. Y ya las lavé y no se quito por completo la mancha. Quiero devolver . Y q me devuelven el dinero q pague.😢

    3/29/2026, 6:37:08 PM UTC

These reviews follow the platform’s recommended order. They do not establish a representative complaint rate or a change over time. Interpretations have not been independently verified.

Does it fit your needs?

Reviewers’ needs and use contexts will appear here when the evidence supports them.

The captured reviews don’t describe enough specific needs or use contexts to build supported options for this product.

What did buyers like

Most mentioned: Cool to the touch, in 10 of 80 sampled 5★ reviews.

From 80 sampled 5★ reviews on TikTok · Nov 2, 2026

Cool to the touch

10 of 80

Cited buyers repeatedly value the cooling feel of the fabric against the skin.

“It’s cool to the touch.”
Read 10 supporting reviews
  • “It’s cool to the touch.”

    TikTok Shop review · 5★ · 2026-06-14

  • “they were noticeably cool to the touch right when I opened the package”

    TikTok Shop review · 5★ · 2026-03-02

  • “very soft and cool”

    TikTok Shop review · 5★ · 2026-03-22

  • “Extremely soft and cooling!”

    TikTok Shop review · 5★ · 2026-09-08

  • “They actually stay cool throughout the night”

    TikTok Shop review · 5★ · 2026-08-11

  • “And they stay cool!”

    TikTok Shop review · 5★ · 2026-05-08

  • “stay cool all night long”

    TikTok Shop review · 5★ · 2026-05-07

  • “It does stay cool all night!”

    TikTok Shop review · 5★ · 2026-04-22

  • “these stay cool”

    TikTok Shop review · 5★ · 2026-03-24

  • “they stay cool all night long”

    TikTok Shop review · 5★ · 2026-03-21

Silky soft fabric

8 of 80

Cited buyers describe the material as soft, silky and smooth.

“It’s so buttery and silky soft.”
Read 8 supporting reviews
  • “It’s so buttery and silky soft.”

    TikTok Shop review · 5★ · 2026-06-14

  • “They are so beyond soft and cooling.”

    TikTok Shop review · 5★ · 2026-08-16

  • “Soft like silk!”

    TikTok Shop review · 5★ · 2026-03-22

  • “soft, silky, cool, delicious pillowcases”

    TikTok Shop review · 5★ · 2026-10-12

  • “Silky, soft and cool to the touch!”

    TikTok Shop review · 5★ · 2026-08-12

  • “So smooth and soft”

    TikTok Shop review · 5★ · 2026-05-07

  • “Very cool to the touch and silky soft!!”

    TikTok Shop review · 5★ · 2026-05-02

  • “so soft and silky to the touch”

    TikTok Shop review · 5★ · 2026-01-23

Stretchy fit over pillows

4 of 80

Cited buyers value the stretch that lets the case fit over their pillows.

“They're cool, super soft & stretchy!”
Read 4 supporting reviews
  • “They're cool, super soft & stretchy!”

    TikTok Shop review · 5★ · 2026-08-27

  • “Stretchy, soft deff cooling.”

    TikTok Shop review · 5★ · 2026-05-04

  • “they feel so soft and fresh also really stretchy”

    TikTok Shop review · 5★ · 2026-03-15

  • “They also have a very nice stretch”

    TikTok Shop review · 5★ · 2026-01-23

1 reviewer disagrees
  • “do not even fit the pillow. Way too short!!!”

    TikTok Shop review · 1★ · 2026-08-05

Read low-star reviews

Counts use unique written five-star reviews in this report’s analyzed sample. One review can support several features. These are buyer experiences, not independent performance tests.

View listing details

Listing claims are separate from the review findings above and have not been independently verified.

Mellow Sleep Cooling Pillowcase 2-Pack offers silky smooth, wrinkle-free comfort to help keep you cool and fresh all night.

Brand
Mellow Sleep
Closure type
Envelope
Pillow type
Bed pillow
Washing instructions
Machine wash
Style
Modern,Classic
Pattern
Solid

Platform-provided highlights

  • Silky smooth fabric for a soft, fresh feel
  • Cooling design to help maintain comfort through the night
  • Wrinkle-free appearance helps keep bedding neat
  • Available in Standard and King/Cali King sizes
  • Offered in Sage Green, Baby Blue, Pink, Midnight, White, Sunrise, Lavender, Gray, Sand, and Navy

Comparisons

TikTok Shop

$38.99

Mellow Sleep | Cooling Pillowcase (2-Pack) - Silky Smooth Wrinkle-Free Soft and Fresh All Night Sleep Enhancer

Checked
Nov 2, 2026
Sold by
Mellow Sleep
View on TikTok Shop

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Seller overview

Mellow Sleep

TikTok Shop · Limited service data

View store

Mellow Sleep is the seller named in this TikTok Shop listing. The platform reports a rating of 4.5, 976,493 followers and 56 listed products.

Delivery performance, customer support and refund handling have not been assessed. Store metrics alone do not establish seller reliability.

What buyers reported

1 of 10 detailed low-star reviews

A cited buyer describes receiving a different color than ordered.

View cited evidence (1)

These comments concern this product’s captured sample. They do not establish a complaint rate for the store.

Before ordering

Ask the seller to address the cited concern and confirm package contents and return eligibility before ordering.

Captured seller details
Platform rating
4.5
Followers
976,493
Listed products
56

Rating sample size and reporting period were not supplied.

Source: TikTok Shop listing · Captured 11/2/2026, 9:58:40 AM UTC

If it doesn’t work out

TikTok Shop US gives eligible items a 30-day return window. This item’s eligibility is unconfirmed.

Return terms

Eligible items: request a return within 30 days of delivery.

Return eligibility for this product has not been confirmed.

Most return methods are free. Follow the return instructions in the TikTok app.

Most refunds are issued 3–10 business days after the return is received and processed.

90-day Money-Back Guarantee for damaged or defective items.

Used, damaged or incomplete returns may incur a fee or reduced refund, unless caused by platform or seller error.

Platform policy only. Confirm item eligibility on the product page; submit return requests and track refunds in the TikTok app.

Before you buy, ask the seller

What washing and drying settings do you recommend to avoid seam damage or heat damage?
What should I do if the pillowcases arrive stained or in the wrong color?
Was this helpful?

Sources & scope

Description
TikTok Shop · Nov 2
Reviews
TikTok Shop · Nov 2
Prices
TikTok Shop · Nov 2
Return rules
TikTok Shop policy · Nov 2

Report date: Nov 2, 2026 · Missing: shipping and tax · item return eligibility