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What disappointed buyers?

Main issue: Arrives creased, scratched or ripped, in 4 of 14 detailed low-star reviews.

14 of 100 TikTok reviews are 1–2 stars (14%)

Jul 14, 2025 – Oct 25, 2026 · 1★ 10 · 2★ 4 · all low-star reviews we found

Top complaint reasons

  • 4 Arrives creased, scratched or ripped
  • 3 Zipper, hardware and stitching defects
  • 3 Smaller than expected

Counts show reviews mentioning each reason. One review can mention several reasons.

Arrives creased, scratched or ripped

Product performance

4 of 14 detailed low-star reviews · 29%

Cited buyers describe bags arriving with creases, imperfect spots, scratches or a rip, and some connect the condition to how the bag was packed.

Read 3 example reviews
  • “My bag has creases all in it, hoping that I can get them out.”
    TikTok Shop review · 1★ · 2025-12-02
  • “there is a few imperfect spots on the bag”
    TikTok Shop review · 1★ · 2026-02-28
  • “a Purse that has Creases on the Left side of it”
    TikTok Shop review · 1★ · 2025-07-14

Zipper, hardware and stitching defects

Product performance

3 of 14 detailed low-star reviews · 21%

Some cited buyers report a broken zipper, a hole, loose or lost studs, off stitching and a twisted strap.

Read 3 example reviews
  • “the stitching is OFF ON THE PURSE , and I think the strap is wrong”
    TikTok Shop review · 2★ · 2026-10-25
  • “The zipper is broken part of the zip is damaged and there’s a hole in it.”
    TikTok Shop review · 1★ · 2026-05-14
  • “I've already lost 2.”
    TikTok Shop review · 2★ · 2025-10-05

Smaller than expected

Product performance

3 of 14 detailed low-star reviews · 21%

Several cited buyers say the bag is smaller than the listing or videos suggested and does not hold what they expected.

Read 3 example reviews
  • “it is smaller than what they advertise it to be and it is not a large bag”
    TikTok Shop review · 1★ · 2026-01-20
  • “It's much smaller than it was advertised.”
    TikTok Shop review · 1★ · 2026-10-02
  • “Disappointingly smaller than I saw on the influencers video.”
    TikTok Shop review · 2★ · 2026-10-01

Replacement or refund trouble

Seller service

2 of 14 detailed low-star reviews · 14%

One cited buyer says requests for a replacement and a refund were both refused, and another could not reach anyone.

Read 2 example reviews
  • “I asked for a replacement the answer was no and tried to return for a refund no again!”
    TikTok Shop review · 1★ · 2025-12-02
  • “Tried to reach someone No Luck.”
    TikTok Shop review · 1★ · 2025-07-14

Color or finish peels with use

Product performance

1 of 14 detailed low-star reviews · 7%

One cited buyer says the color began peeling after a few uses.

Read 1 review excerpt
  • “The color already started to peel off after using a few times”
    TikTok Shop review · 2★ · 2026-04-14
Read 14 low-star reviews
  • 2★

    I think the bag was not properly made nor pack ! Purse has a continuous sluch and the stitching is OFF ON THE PURSE , and I think the strap is wrong , I’m constantly have to untwist the strap

    10/25/2026, 3:40:53 AM UTC

  • 2★

    The color already started to peel off after using a few times while on vacation

    4/14/2026, 7:17:44 PM UTC

  • 1★

    My bag has creases all in it, hoping that I can get them out. You all need to pack the bags better so that they don’t have these issues. Not smooth at all disappointing!! And it’s a gift ugh!!🤦🏽‍♀️🙁🙁 I asked for a replacement the answer was no and tried to return for a refund no again!

    12/2/2025, 5:18:14 PM UTC

  • 1★

    I was excited for my bag. It was delivered in a timely manner. It’s damaged. The zipper is broken part of the zip is damaged and there’s a hole in it.

    5/14/2026, 12:03:26 PM UTC

  • 1★

    Love the denim blue color and feel of the bag. But there is a few imperfect spots on the bag.

    2/28/2026, 6:32:03 PM UTC

  • 1★

    I don’t like this bag because it is smaller than what they advertise it to be and it is not a large bag and it don’t fit all that they say will fit in there and it show don’t fit a gallon of milk so this is false advertisement to me it is a smaller version

    1/20/2026, 8:17:34 PM UTC

  • 1★

    I was so excited to get my package today and then extremely let down. I Spent $35.00 for a Purse that has Creases on the Left side of it. I’m trying to get them out but No Success. Tried to reach someone No Luck. I will Never Buy from here again and I Will Not Recommend to My Friends or Family.

    7/14/2025, 9:57:23 PM UTC

  • 1★

    I was so excited to get my bags, but to me the bags were a total let down. I am so displeased with these bags. It's much smaller than it was advertised. It does not deserves any stars at all in my opinion. For me the bags were more of a "Bummer Bag", than a "Bum Bag". I think it's time me for me to stop making orders on the Tik-Tok Shop.

    10/2/2026, 5:59:18 AM UTC

  • 2★

    Disappointingly smaller than I saw on the influencers video. Color nice, zippers nice, material nice, SIZE not happy!!

    10/1/2026, 9:21:16 PM UTC

  • 1★

    I didn’t receive this order!!! I received something I never ordered

    3/26/2026, 12:13:43 AM UTC

  • 1★

    The color is much lighter than advertised. It doesn't look like a true coffee shade, so I’ll be returning it.

    3/3/2026, 7:22:19 PM UTC

  • 1★

    I was so excited to receive and for the most part I love it, except for that rip. I was very hopeful..sad thing for me was, if it wasn’t for the rip, I would have bought the other colors..

    11/16/2025, 4:13:52 AM UTC

  • 2★

    I love the color of this bag. The size is great and it fits well in my wardrobe. However, the hardware is already falling off. I haven't had this bag 3 weeks yet. I'm disappointed in the flimsy way the studs were installed. I've already lost 2. There should be some kind of discount for this.

    10/5/2025, 9:43:11 PM UTC

  • 1★

    I got an acrylic set instead of what I paid for, I will never buy anything from this site anymore

    9/9/2025, 7:59:48 AM UTC

These reviews follow the platform’s recommended order. They do not establish a representative complaint rate or a change over time. Interpretations have not been independently verified.

Does it fit your needs?

Reviewers describe wearing the bag across the body for errands, travel and outings.

Choose what matters to you.

How do you plan to carry it?

Reviews about crossbody or hands-free (6)

  • Reviewers describe it as convenient for travel and errands. (2 of 6 matching reviews)
  • One reviewer notes the strap can dig in over time. (1 of 6 matching reviews)
  • “Perfect for travel to keep items close.”

    TikTok Shop review · 5★ · 2025-12-23

  • “the strap/crossbody should have a strap pad can start to dig into your neck or shoulder after while”

    TikTok Shop review · 4★ · 2025-07-22

Read all matching review excerpts
  • “Perfect for travel to keep items close.”

    TikTok Shop review · 5★ · 2025-12-23

  • “It is great for running errands, quick trip to the store.”

    TikTok Shop review · 5★ · 2026-05-02

  • “the strap/crossbody should have a strap pad can start to dig into your neck or shoulder after while”

    TikTok Shop review · 4★ · 2025-07-22

  • “They’re the only hands free bad that is attractive that fits all my everyday needs!”

    TikTok Shop review · 5★ · 2026-08-22

  • “Perfect for a day of shopping or traveling.”

    TikTok Shop review · 5★ · 2026-02-07

  • “Great bag for traveling.”

    TikTok Shop review · 5★ · 2025-12-23

  • “Became my everyday bag.”

    TikTok Shop review · 4★ · 2025-07-22

Not checked: suitability for your exact situation.

Your answers stay in this session and aren’t shared.

Options come from needs and contexts mentioned in 100 unique written reviews across ratings. Counts refer to matching comments, can overlap, and aren’t a measure of how well this will fit you.

What did buyers like

Most mentioned: Roomy interior, in 12 of 69 sampled 5★ reviews.

From 69 sampled 5★ reviews on TikTok · Nov 2, 2026

Roomy interior

12 of 69

Cited buyers value how much the bag holds, including everyday essentials and travel items.

“I am able to put everything I need in it.”
Read 12 supporting reviews
  • “I am able to put everything I need in it.”

    TikTok Shop review · 5★ · 2026-03-14

  • “it can hold a lot of stuff”

    TikTok Shop review · 5★ · 2025-12-23

  • “It is so roomy.”

    TikTok Shop review · 5★ · 2025-11-21

  • “the picture of the amount of stuff I had in the main compartment”

    TikTok Shop review · 5★ · 2025-07-21

  • “I still have lots of room left to add items.”

    TikTok Shop review · 5★ · 2026-08-03

  • “It does hold a lot even with a phone.”

    TikTok Shop review · 5★ · 2026-05-02

  • “it can hold a lot of items without feeling heavy or weighted down”

    TikTok Shop review · 5★ · 2025-09-30

  • “it’s large enough to hold everything I need”

    TikTok Shop review · 5★ · 2026-06-11

  • “holds a ton of stuff”

    TikTok Shop review · 5★ · 2026-02-07

  • “It holds all of your everyday items”

    TikTok Shop review · 5★ · 2026-01-15

  • “It holds so Much for the size of the bag.”

    TikTok Shop review · 5★ · 2025-10-14

  • “Holds a lot.”

    TikTok Shop review · 5★ · 2025-07-07

2 reviewers disagree
  • “it is smaller than what they advertise it to be and it is not a large bag”

    TikTok Shop review · 1★ · 2026-01-20

  • “It's much smaller than it was advertised.”

    TikTok Shop review · 1★ · 2026-10-02

Read low-star reviews

Soft material and quality feel

7 of 69

Cited buyers describe the material as soft and the bag as well made.

“The quality is excellent, with sturdy material and great stitching.”
Read 7 supporting reviews
  • “The quality is excellent, with sturdy material and great stitching.”

    TikTok Shop review · 5★ · 2026-01-06

  • “Material is soft and subtle”

    TikTok Shop review · 5★ · 2025-07-05

  • “Love the material soft buttery leather.”

    TikTok Shop review · 5★ · 2025-06-17

  • “This bag feels & looks high quality.”

    TikTok Shop review · 5★ · 2025-06-02

  • “She's super soft and comfortable to wear”

    TikTok Shop review · 5★ · 2026-03-16

  • “is buttery soft”

    TikTok Shop review · 5★ · 2025-12-14

  • “The material is soft and buttery.”

    TikTok Shop review · 5★ · 2025-09-01

2 reviewers disagree
  • “the stitching is OFF ON THE PURSE”

    TikTok Shop review · 2★ · 2026-10-25

  • “I'm disappointed in the flimsy way the studs were installed.”

    TikTok Shop review · 2★ · 2025-10-05

Read low-star reviews

Comfortable hands-free wear

6 of 69

Cited buyers value wearing the bag across the body or on the go without bulk.

“It’s lightweight, comfortable to wear”
Read 6 supporting reviews
  • “It’s lightweight, comfortable to wear”

    TikTok Shop review · 5★ · 2026-01-06

  • “the perfect size for carrying everything I need without feeling bulky”

    TikTok Shop review · 5★ · 2026-08-16

  • “Love how it sits on my tummy and can easily grab what i need”

    TikTok Shop review · 5★ · 2025-12-29

  • “They’re the only hands free bad that is attractive that fits all my everyday needs!”

    TikTok Shop review · 5★ · 2026-08-22

  • “I love it light weight compared the a real leather purse”

    TikTok Shop review · 5★ · 2026-01-19

  • “It is also comfortable to wear.”

    TikTok Shop review · 5★ · 2025-09-01

1 reviewer disagrees
  • “I’m constantly have to untwist the strap”

    TikTok Shop review · 2★ · 2026-10-25

Read low-star reviews

Stylish look and colors

5 of 69

Cited buyers praise the bag's appearance and color options.

“this hot pink is perfection”
Read 5 supporting reviews
  • “this hot pink is perfection”

    TikTok Shop review · 5★ · 2026-10-21

  • “It’s stylish, practical”

    TikTok Shop review · 5★ · 2026-08-16

  • “The color is amazing.”

    TikTok Shop review · 5★ · 2025-11-29

  • “Turquoise pops with my outfits.”

    TikTok Shop review · 5★ · 2025-11-26

  • “The color is so pretty”

    TikTok Shop review · 5★ · 2025-07-01

1 reviewer disagrees
  • “The color is much lighter than advertised.”

    TikTok Shop review · 1★ · 2026-03-03

Read low-star reviews

Counts use unique written five-star reviews in this report’s analyzed sample. One review can support several features. These are buyer experiences, not independent performance tests.

View listing details

Listing claims are separate from the review findings above and have not been independently verified.

Spacious Crossbody Bag: The unique and vibrant color scheme allows your bag to be the center of attention at all times, and the sling bag with zipper is equipped with a cute coin purse as an embellishment and has more uses as well Versatile Sling Bag: Stylish and practical design with an adjustable wide shoulder strap, making this small corssbody bag suitable for various wearing styles Stylish Women Purse: Trendy design in classic colors, zipper closure for easy access, perfect for pairing with different outfits Great Gift Option: Ideal for occasions like birthdays, New Year, Valentine's Day, Easter, Mother's Day, Halloween, Thanksgiving, and Christmas. A stylish and thoughtful gift for women Measured 12.5 x 8 x 2.75 inches VEGAN LEATHER: This Montana West cross-body bag is made from soft, water-resistant vegan leather, giving you a comfortable feel, and it's versatile for various occasions ROOMY CROSSBODY BAG: This sling bag features a main compartment, a rear zipper pocket, an interior zipper pocket, and a front zipper pocket to conveniently carry all your essentials MULTIPLE WAYS TO CARRY: This fanny pack comes with an adjustable wide shoulder strap, which can be used as a women's back/front crossbody bag or a waist pack IDEAL GIFT CHOICE: This cross-body bag is both practical and a great gift for women, perfect for birthdays, holidays or some special occasions Measured 10.5" X 4.5" X 9"(L x W x H)

Brand
Montana West
Strap color
Black
Lining
Polyester
Included components
Shoulder strap
Closure type
Zipper
Item shape
Semicircular
Strap type
Crossbody,Shoulder strap
Season
Winter
Material
PU leather
Bag type
Crossbody
Style
Basic
Region of origin
China
Pattern
Plain
Leather type
None

Platform-provided highlights

  • Large crossbody bag design with a spacious main compartment
  • Includes a cute coin purse as an added accessory
  • Adjustable wide shoulder strap for multiple carrying styles
  • Available in soft, water-resistant vegan leather on the small version
  • Features multiple zipper pockets for organizing essentials

Comparisons

Amazon

$34.99

Large Fanny Packs for Women Waist Bag Travel Belt Bags Crossbody Sling Purse

Checked
Nov 2, 2026
View on Amazon

TikTok Shop

$89.99

Montana West Duffel Bag American Flag Studded Large Travel Weekender Bag

Checked
Nov 2, 2026
Sold by
Rustic Charm Bootic
View on TikTok Shop

Search results for this product. Check the model, package contents and final checkout price. Prices and availability can change.

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Seller overview

Rustic Charm Bootic

TikTok Shop · Limited service data

View store

Rustic Charm Bootic is the seller named in this TikTok Shop listing. The platform reports a rating of 4.8, 58,634 followers and 304 listed products.

Delivery performance, customer support and refund handling have not been assessed. Store metrics alone do not establish seller reliability.

What buyers reported

2 of 14 detailed low-star reviews

One cited buyer says requests for a replacement and a refund were both refused, and another could not reach anyone.

View cited evidence (2)

These comments concern this product’s captured sample. They do not establish a complaint rate for the store.

Before ordering

Ask the seller to address the cited concern and confirm package contents and return eligibility before ordering.

Captured seller details
Platform rating
4.8
Followers
58,634
Listed products
304

Rating sample size and reporting period were not supplied.

Source: TikTok Shop listing · Captured 11/2/2026, 9:09:39 AM UTC

If it doesn’t work out

TikTok Shop US gives eligible items a 30-day return window. This item’s eligibility is unconfirmed.

Return terms

Eligible items: request a return within 30 days of delivery.

Return eligibility for this product has not been confirmed.

Most return methods are free. Follow the return instructions in the TikTok app.

Most refunds are issued 3–10 business days after the return is received and processed.

90-day Money-Back Guarantee for damaged or defective items.

Used, damaged or incomplete returns may incur a fee or reduced refund, unless caused by platform or seller error.

Platform policy only. Confirm item eligibility on the product page; submit return requests and track refunds in the TikTok app.

Reviewed alternatives

Amazon

$24.99

Crossbody Bags for Women, Nylon Bum Bag with Adjustable Strap, Large Sling Bag Purse, Crossbody Fanny Pack for Travel, Work, Gym & Daily Use (Black)

Checked
Nov 2, 2026
View on Amazon

Amazon

$29.99

Women's Woven Nylon Crossbody Bag, Trendy Sling Fanny Pack with Adjustable Wide Strap & Coin Purse for Travel - Brown Leopard Print

Checked
Nov 2, 2026
View on Amazon

Amazon

$31.99

Woven Vegan Leather Bum Bags Women Crossbody Bag, Coin Purse, Trendy Fanny Packs, Adjustable Wide Strap Spacious Travel Sling (Cheetah Print)

Checked
Nov 2, 2026
View on Amazon

Amazon products found with an alternative-product search. Compare their features and prices on the listing. Some links may earn us a commission.

Before you buy, ask the seller

What are the exact exterior dimensions of the bag as shipped?
How is the bag packed to prevent creases during shipping?
What is the process if the bag arrives with a broken zipper or missing hardware?
Was this helpful?

Sources & scope

Description
TikTok Shop · Nov 2
Reviews
TikTok Shop · Nov 2
Prices
TikTok Shop, Amazon · Nov 2
Return rules
TikTok Shop, Amazon policies · Nov 2

Report date: Nov 2, 2026 · Missing: shipping and tax · item return eligibility